This privacy notice outlines how we use and protect the information obtained from any individual who: 

• Contacts Aceso GHC

• Provides services to Aceso GHC

• Visits or uses the Aceso GHC website www.acesoghc.com and its subdomains 

• Requests information under the information compliance legislation (e.g. data protection or freedom of information)

• Provides Aceso GHC with unsolicited information

It applies to personal data provided to us both by individuals themselves or by third parties. 

Our responsibilities
 

If you contact us, provide services to us, visit our website, request information from us, or provide us with unsolicited information, we may act as the ‘data controller’ of your personal data. This means we determine how and why your data is processed, and are legally responsible for the personal data we collect and hold about you. We are registered as a data controller at the UK Information Commissioner’s Office. 

One of our responsibilities is to tell you about the different ways in which we use your personal data - what information we collect (and our legal basis for doing so), why we collect it, where we collect it from, and whether (and with whom) we will share it. We also must tell you about your rights in relation to the information. This statement provides details about all these issues. 

We intend only to process personal information fairly and transparently as required by data protection law including the UK General Data Protection Regulation (UK GDPR). In particular, before obtaining information from you we intend to alert you to this Notice, let you know how we intend to process the information and that we'll only process the information as permitted by law.

Your responsibilities 

Read this Privacy Policy 

If you work for a client or service provider of ours, check the contracts between us: they may contain further details on how we collect and process your data. 

If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

From the first moment you interact with the Aceso GHC website , we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically or provided to us. Here is when and how we collect data:

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Data you give: you contact us via e-mails or calls, you partake in our research projects (e.g. interviews), you opt-in to marketing messages.

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Data we collect: you browse any page of our website, you contact us via e-mails or calls.

Personal data is any information about an individual from which that person can be identified. We may collect the following personal information from you:

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• Contact details 

For clients, partners and stakeholders under contract, we collect your contact details, such as (but not limited to), your name, address, telephone number, and email address. These details would only be collected when you contact us, request information from us, or submit information to us. 

• Data that identifies you

How you use the website and where available, your IP address, browser type and version, timezone setting, browser plug-in types, geolocation information about where you might be, operating system and version.  This would be collected when you visit our website. 

• General data 

Unsolicited information (information we did not ask for) you provided to us, such as a CV, and any other information you email or otherwise send to us. This would be collected when you communicate with us.  
 

• Special category data 

Inorder to fulfil our consulting function we may have to collect special category data, such as data relating to (but not limited to) your political opinions, gender, ethnicity and health status. This data will be collected in stakeholder interviews and only with your explicit consent.

• Children’s Data

We do not knowingly collect data on children under the age of thirteen (13) via our online platforms. If you are under the age of 13 please do not submit any personal data via our online platforms unless you have explicit permission from a parent or legal guardian to do so.

We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce our privacy policy by instructing their children to not provide us with personal data without their consent. If you have reason to believe that a child under 13 years old has provided us with personal data without the consent of their parent or legal guardian, please contact us at data@acesoghc.com and we shall endeavour to delete that information from our databases.

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for why we process your data:

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Keeping Aceso GHC Running

• To manage and fulfill contracts and requests

• To manage the relationship with suppliers and partners

• To enable us to provide you with a product or service we offer 

• To process your payments

• To manage our back-end infrastructure.

Legal basis: contract + legitimate interest + public interest 
 

Improving Aceso GHC

• To process feedback 

• To manage landing pages, traffic optimization and data analysis and research, including profiling and the use of machine learning and other techniques over your data and in some cases using third parties to do this.

• To allow us to carry out marketing analysis and customer profiling (including with transactional information) and to conduct market research.

• We use Google analytics, a web analytics service provided by Google, Inc. (“Google”) to understand how visitors engage with our website and so we can improve it.

Legal basis:  legitimate interest

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Marketing purposes (with your consent)

• To send you emails and messages about new services, content and interesting and relevant research findings or news updates.

Legal basis: consent

• Consent 

You have given clear and explicit consent for us to process your personal data for a specific purpose

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You can change your mind! 

If you have previously given consent to us to process your data you can freely withdraw such consent at any time. You can do this by emailing us at data@acesoghc.com 

If you do withdraw your consent we will stop processing your personal data.

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• Performance of a Contract 

Processing your personal data is necessary in relation to the contract we have entered into with you or an organisation you represent, to provide our services, or because you or we have asked for something to be done so we can enter into such a contract.

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• Public Interest task

Processing your data is necessary for the performance of a task carried out in the public interest. These public interests may be:

• Supporting the development and delivery of Public Health research, programmes and interventions.

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• Lawful interests 

Processing is necessary for compliance with a legal obligation to which the controller is subject.
 

• Legitimate interest 

Processing your data is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or by fundamental rights and freedoms which require protection of personal data. These legitimate interests are:

• Gaining insights from your behaviour on our website 

• Delivering, developing and improving Aceso GHC’s products and/or services 

• Enabling us to enhance, customise or modify our services or comms 

• Determining if marketing campaigns are effective 

• To manage certain back-end operations effectively

• enhancing data security

In each case, these legitimate interests are only valid if they are not outweighed by your rights and interests.

Your Choices

• You can choose not to provide us with personal data 

If you choose to do this, you can continue to use the website and browse its pages, but we will be unable to process transactions without personal data. 

• You can turn off cookies on your browser by changing its settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use the website and browse its pages.

• You can ask us not to use your data for marketing 

We will inform you (before collecting your data) if we intend to use your data for marketing and if third parties are involved. You will be asked for your explicit consent of marketing by emailing us at admin@acesogh.com.

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Your Rights

You can exercise your rights by sending us an email at data@acesoghc.com
 

• You have the right to access information we hold about you. This includes the right to ask us supplementary information about:

• The categories of data we are processing 

• The purpose of data processing 

• The categories of third parties to whom the data may be disclosed

• How long the data will be stored (or the criteria used to determine that period)

• Your other rights regarding our use of your data 

We will provide you with the information within a month of receiving your request, unless doing so would adversely affect the rights and freedoms of others (e.g. another person’s confidentiality or intellectual property rights) or if it is ‘manifestly unfounded or excessive’. We will let you know if we cannot meet your request for these reasons.

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• You have the right to make us correct any inaccurate personal data we may hold about you and complete information you think is incomplete.

• You have the right to ask us not to use information about you in a way that allows computers to make decisions about you and ask us to stop. 

• You have the right to request us to transfer personal data we hold on you to another organisation and the right to receive your personal data in a structured, commonly used and machine readable format. We will give you a copy of your data via a secure, encrypted email transfer so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to another service for you. We will not do so to the extent that this involves disclosing data about any other individual.

• You have the right to be ‘forgotten’ by us. You can do this by asking us to erase any personal data we hold about you. This right will only apply where, for example, we no longer need to use the personal data to achieve the purpose we collected it for; or where you withdraw your consent if we are using your personal data based on your consent; or where you object to the way we process your data. 

• You have the right to lodge a complaint regarding our use of your data. Please tell us first at data@acesoghc.com, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the UK information Commissioner’s office (ICO), either by calling their helpline or as directed on their website at https://www.ico.org.uk.

• You have the right to restrict the processing of your personal information in certain circumstances. This right only applies where, for example, you dispute the accuracy of the personal data held by us; or where you would have the right to require us to erase the personal data but would prefer that our processing is restricted instead; or where we no longer need to use the personal data to achieve the purpose we collected it for, but we require the data for the purposes of dealing with legal claims.

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Principles and personal data shall be:

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• Lawfulness, fairness and transparency: processed lawfully, fairly and in a transparent manner in relation to the data subject.

• Purpose limitation: collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.

• Data minimisation: adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

• Accuracy: accurate and, where necessary, kept up to date.

• Storage limitation: kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.

• Integrity and confidentiality: processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

• Accountability: able to demonstrate compliance with the above principles.

We do our utmost to protect your privacy. Data protection legislation obliges us to follow security procedures regarding the storage and disclosure of personal information in order to avoid unauthorised loss or access. As such we store all personal data in secure databases and automatically encrypt confidential information when it is stored and transmitted. Access to the most sensitive data is highly restricted (only given to a select number of senior staff members). We have also established procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Please remember:

You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure.

If you believe your privacy has been breached, please contact us immediately at data@acesoghc.com

The personal data we collect is processed at our offices in London and in any data processing facilities operated by third parties identified below. 

By submitting your personal data, you agree to this transfer, storing or processing by us. If we store or transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy policy.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, and in accordance with the Aceso GHC Records Retention Schedule. 

All physical documents containing personal information will be shredded and electronic versions will be securely deleted. The method of data disposal varies and is dependent on the nature of the data. For example, sensitive data will be disposed of as confidential waste, subject to secure electronic deletion and include proof of destruction.

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The Aceso GHC website contains links to and from the websites of third parties. This privacy notice applies to the Aceso GHC website only so if you follow a link to other websites please note that these websites will have their own privacy policies and that we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these third party websites. 

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Well done for getting to the bottom of this policy. We have designed this policy to be as transparent, useful and engaging as possible.

All policies are subject to change so make sure this is not the last time you read this Privacy notice. Any changes or updates will be posted on this page – We will notify you by email if there are significant changes.

You can contact Aceso GHC by telephoning +44 207 039 1819 or by writing to: 

Data Protection Officer, 4/4a Bloomsbury Square, London, WC1A 2RP. 

If you have any questions about our privacy notice please contact our Data Protection Officer on data@acesoghc.com